Data Privacy Statement
Basic information on data processing
Thank you for your interest in our website. The protection of your personal data is of paramount concern for us. We therefore want to inform you comprehensively about the information we collect on our websites, the purpose we use it for, who we might make it available to and what rights you have (Art. 12 and Art. 13 of the General Data Protection Regulation – GDPR).
We are already guided by the General Data Protection Regulation (EU) 2016/679 (GDPR), which will become effective on May 25, 2018, but still inform you as well about the provisions of the former German Federal Data Protection Act (BDSG a. F.), which will continue in force until it is superseded on May 25, 2018 by a new Federal Data Protection Act (BDSG n. F.) with the same name. If we cite provisions of the “BDSG a. F.” below, this applies through May 24, 2018, and the provisions of “BDSG n. F.” as well as the GDPR from May 25, 2018, on. If personal data should be handled with the respective process, we want to signify with a simple parenthetical citation which standard is used to justify the data processing.
Controller in terms of data protection law:
WAGO Kontakttechnik GmbH (under Swiss law) & Co. KG
Data Protection Officer:
Rainer Brandt, WAGO Kontakttechnik GmbH (under Swiss law) & Co. KG
I. Object of the data protection
The object of the data protection is personal data. Personal data, according to the Federal Data Protection Act (BDSG), is all individual information about personal or factual circumstances of an identified or identifiable natural person. In addition, the GDPR defines “personal data” as any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier.
If not discernible in this document or from other circumstances, we consider ourselves incapable of identifying you.
We take internal company data protection very seriously. We contractually obligate our employees and the processors (service companies) we engage to maintain confidentiality and to observe the IT/security rules and the applicable data protection provisions.
We as well as our contractual partners protect your personal data against unauthorized access, loss, use or dissemination and ensure that your personal information is in a legally required, controlled, safe environment which prevents unauthorized accesses, loss or dissemination.
Technical and organizational measures have been undertaken in our company to ensure that our company observes the legal requirements of the BDSG and the GDPR and to protect your data against damage, destruction, corruption, manipulation and unauthorized access.
To avoid unnecessary amounts of data, we process and use your personal data only to the extent this is required within the scope of our range of services.
Data is collected by WAGO Kontakttechnik GmbH (under Swiss law) & Co. KG as well as by the processors it engages.
III. Purpose, legal basis and data categories
1. Purpose, data categories and legal basis
In general, you are not required to supply personal data when visiting our website. However, from a technical perspective, the IP address transmitted by your system is needed to transmit the data of our website to you. Beyond the freely accessible area of our website—in the context of your registration, for example—we need your personal data, as appropriate, in order to be able to personally respond to you.
When you visit our website, we receive your full IP address from your computer. Only with this IP address are we able to transmit the data of our website to you so that the website displays for you (§ 28 (1) first sentence no. 2 BDSG a. F.; Art. 6 (1) b and f GDPR). Beyond the processing for transmission of the called up data, the full IP address is stored for only two days in order to be in a position to initiate defensive measures against attacks on our IT, such as a block of IP addresses as well as possible criminal prosecution (§ 28 (1) first sentence no. 2 BDSG a. F.; Art. 6 (1) f GDPR).
We store the date and time of the page view and the page from which you called up our page. We store no other personal data as long as you do not log in.
If the programming of our website prompts your browser to load data from servers operated by third parties, we are not, as such, involved in these data transmissions. Our third-party suppliers have asked us to inform you of the following:
1. Google Analytics
We use this information to analyze visits to the website in order to compile reports about the website activities for us so that we better understand how our site is used and where we can improve it (§ 28 (1) first sentence no. 2 BDSG a. F.; Art. 6 (1) b and f GDPR). Pseudonymous usage profiles can thereby be created from the processed data. Google also transfers this information to third parties where necessary if such is legally required or if third parties process such data on behalf of Google. Google will in no event associate your IP address with other data of Google.
You can find further information on data usage for advertising purposes through Google, setting options and ways to object on the websites of Google: (“How Google uses data when you use our partners' sites or apps”), (“Data usage for advertising purposes”), http://www.google.de/settings/ads (“Control the information Google uses to show you ads”) and (“Make the ads you see more useful to you”).
You have a right to object and you can prevent the installation and storage of the cookie for Google Analytics through a corresponding setting in your browser. You can find details in your browser under Help. In addition, you can prevent collection, for Google, of the data that is generated by the cookie and related to your use of the online offering as well as the processing of such data by Google by downloading and installing the browser plug-in of Google available at the following link .
An opt-out cookie will be set to prevent the collection of your data when visiting this website in the future. With this browser plug-in, the collection and storage of data for Google Analytics can also be objected to at any time with future effect.
2. Google Conversion Tracking
As an AdWords customer, we also use “Google Conversion Tracking,“ an analytic service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google AdWords uses it to set a cookie (“conversion cookie“) on your computer if you have reached our website through a Google ad. These cookies expire after thirty days and are not used for personal identification. If you visit certain pages of ours and the cookie has not yet expired, we and Google can recognize that someone has clicked on the ad and was thus redirected to our page. Each AdWords customer receives a different cookie. Cookies therefore cannot be used to identify you or your path on the Internet on successive visits at different websites. The information obtained using the conversion cookie serves to create conversion statistics for AdWords customers who have decided to use conversion tracking. We consequently receive usage statistics about those users who reach our website through a Google ad and can thereby track how successful each of our promotional ads is and how suitable for you they have been for your search topic (§ 28 (1) first sentence no. 2 BDSG a. F.; Art. 6 (1) f GDPR).
3. Google Remarketing
4. Google Tag Manager
This website uses Google Tag Manager. Google Tag Manager is a solution with which marketers can administer website tags through an interface. The tool “Tag Manager” itself (which implements the tags) is a cookie-free domain and collects no personal data. The tool only provides for the forwarding of data and triggering of other tags that, in some circumstances, can themselves collect data. Google Tag Manager does not access this data. If there has been a deactivation at the domain or cookie level, this remains in force for all tracking tags that are implemented with Google Tag Manager.
5. Google Maps
6. Use of Facebook Pixels
Please click this link to prevent future data collection by Facebook within this website (the opt-out only functions in this browser and only for this domain) and to exercise your right to object to this. This will set an opt-out cookie on your device. If you delete your cookies in this browser you must click on this link again.
7. Crazy Egg
Please click this link to prevent future data collection by Crazy Egg within this website (the opt-out only functions in this browser and only for this domain) and to exercise your right to object to this. This will set an opt-out cookie on your device. If you delete your cookies in this browser you must click on this link again.
8. Microsoft Bing Ads
Our website uses the conversion tracking of Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). For this, Microsoft Bing Ads sets a cookie on your computer if you have reached our website through a Microsoft Bing ad. Microsoft Bing and we can recognize in this manner that someone has clicked on an ad, was redirected to our website and has reached a previously designated target page (conversion page). With this, we learn only the total number of users who have clicked on a Bing ad and were then redirected to the conversion page. No personal information on the identity of the user is communicated. If you do not wish to participate in the tracking process, you can also refuse the setting of a required cookie for this—for example, through a browser setting that generally deactivates the automatic setting of cookies. You can find further information on data privacy and the cookies used at Microsoft Bing on the website of Microsoft ().
Please click this link to prevent future data collection by Microsoft Bing Ads within this website (the opt-out only functions in this browser and only for this domain) and to exercise your right to object to this. This will set an opt-out cookie on your device. If you delete your cookies in this browser you must click on this link again.
We configure AppDynamics in such a way that, in general, no personal data (no anonymized IP addresses as well) is collected and stored. For the review of performance-related weaknesses, WAGO only uses data which includes no personal data.
V. Cookies when visiting our website
VI. Collection, storage and utilization of usage data when visiting our website with registration and after log-in
No online orders can be completed without your registration with your company data, with the result that no contracts on the online system can be entered into. If you wish to initially forego the online ordering option, prices and the like, we also offer you a registration with just e-mail address and password. In addition, you can contact our sales team through other means of communication.
We will use the data you supply in the complete registration to verify your eligibility to purchase goods in accordance with our customer criteria. We will store the data and the time and result of the review in order to be able to permanently maintain the activation and perform any further review.
At log-in, your log-in data is compared with that in our database of stored access data. We save only failed log-ins in your user account to enable us to block the account after five successive failed log-ins to prevent unauthorized access attempts and protect you and us against attempted fraud (§ 28 (1) first sentence no. 1, 2 BDSG a. F.; Art. 6 (1) a, b and f GDPR).
When you place goods in the shopping cart or on the watch list, this is understood as a request to save this accordingly in our systems for you. We will store the noted goods and quantities in the account in order to fulfill your wish that they be stored and in order to be able to make the shopping cart or watch list available to you at the next log-in; in this way, we can offer you a simple option for ordering a variety of goods at the right time (§ 28 (1) first sentence no. 2 BDSG a. F.; Art. 6 (1) b, f GDPR). The shopping cart remains stored until the order is placed, but for no longer than two years after the last change. The watch and comparison lists also remain stored for a maximum of two years after the last change, but are only relatable to your browser until you delete cookies or switch the browser or device.
If we display prices to you, we will use your data to identify individual prices, minimum order amounts and free delivery limits from our database that apply to you and make it possible for you to order on these terms (§ 28 (1) first sentence no. 1 BDSG a. .; Art. 6 (1) a, b GDPR).
Data needed for the delivery is queried as part of the ordering process (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) b GDPR). At first, this data is cached only briefly on our servers in order to make a multi-step sequence possible and then stored long-term only when you submit the order. In addition, we will also enter data into the database which you submit by fax or telephone and treat it like data from an online order. The data stored for order and service processing, for displaying order tracking and a history in your account, for facilitating subsequent orders and for satisfying legal retention requirements (§ 28 (1) first sentence no. 1, 2 BDSG a. F.; Art. 6 (1) b, f (GDPR).
To process the order (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) b GDPR), it may be necessary to share your personal data and data arising from the order with enterprises which we engage for contract processing. This may, for example, be a bank for payment processing or a logistics partner for shipment of the goods to you. Only necessary data is shared.
3. Credit check
In addition, we use your name and address data to conduct a credit check manually, depending on the project. The credit check is not performed based on an automated individual decision of the shop system, but primarily on WAGO's behalf through Verband der Vereine Creditreform e. V., Hellersbergstraße 12, 41460 Neuss, Germany, and in rare cases additionally through Bisnode Deutschland GmbH, Robert-Bosch-Straße 11, 64293 Darmstadt, Germany. These credit agencies will use your data to check whether you are already listed in the database of the credit agencies and existing data, such as about earlier payment defaults or ongoing contracts, is ascribable to you. In this way, we receive information about your previous payment history and credit information. We use the information from the credit agencies solely to protect us against potential payment defaults, wherein our predominantly legitimate interest in terms of Art. 6 (1) (f) GDPR exists. We will, in any event, deliver to you with prepayment, submission of a bank guaranty or credit insurance unless other reasons preclude delivery. We save the data we have received from the credit agencies for the duration of the business relationship in order to reduce queries with credit agencies.
We use data from the registration pursuant to § 28 (1) first sentence no. 1, 2 and § 28b BDSG a. F.; Art. 6 (1) b and f GDPR. The credit agencies act based on § 28b BDSG a. F., Art. 6 (1) f GDPR in conjunction with § 31 BDSG n. F.
4. Contact forms
When the contact form is used, the information listed there is transmitted to us and stored because of our legitimate interests in speed as well as optimization of our online offering and customer service. We use the data exclusively for replying to your inquiry and, if the inquiry should relate to a contractual relationship, or a contractual relationship arise therefrom, for initiating and handling the contractual relationship (§ 28 (1) first sentence no. 1, 2 BDSG a. F.; Art. 6 (1) a, b, f GDPR). If you are already our customer or will be in the future, we may collect, save, modify and transmit the data for the establishment, execution or termination of the contractual relationship without the need for your consent and for as long as the law permits us to do so.
In other cases—including while the contractual relationship has not yet come into being—we store your data no longer than two years, or longer if the law requires this of us. You have a right to object, with future effect, regarding data transmitted to us through the contact form. You exercise your right of revocation through a communication to us.
5. E-mail newsletter and other direct advertising
If you have registered for our newsletter with your e-mail address, we also use your e-mail address beyond account management for our own advertising purposes, as defined in further detail during the newsletter registration, until you cancel the newsletter subscription (objection option; § 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) a, b GDPR). Should no other advertising purposes be defined, our newsletter will only contain our company information about product highlights, new products, product updates and services as well as special offers and contests from WAGO, up-to-date WAGO corporate information and event dates. By subscribing to our newsletter, you agree to its receipt and the described processes.
We use the software solution “Evalanche” of the German supplier SC Networks as a mailing service provider in e-mail marketing. The newsletters contain a so-called “web-beacon,” a pixel-sized file that is called up from the server of SC Networks/Evalanche when the newsletter is opened. Technical information—such as information on the browser and your system, the end device used and the mail client as well as your IP address and time of the retrieval—are initially collected as part of such call-up. This information is used for the technical improvement of the services with the aid of the technical data or the target groups and their reading behaviors based on their call-up locations (which are ascertainable with the help of the IP address) or the access times.
The statistical inquiries also include the observation whether the newsletters are opened, when they are opened, which links are clicked and whether the delivery of the e-mails was successful. In addition, the reading duration is recorded, this only occurring on a target group basis. Although, for technical reasons, this information can be matched to the individual newsletter recipients, it is neither our endeavor nor that of SC Networks/Evalanche to monitor individual users. Instead the analyses help us discern the reading habits of our users and to customize our content to them or send varying content commensurate with the interests of our users.
We use the so-called double opt-in process to document the newsletter consent and prevent misuse of your data. Through this process we ensure that the recipient would actually like to receive our newsletter. After the registration you receive an e-mail in which you are asked for confirmation of your newsletter registration. We will not send our newsletter to you until after the reconfirmation.
The registrations for the newsletter are logged in order to be able to substantiate the registration process in accordance with the legal requirements. This includes the storage of both the time of registration and confirmation as well as the IP address. Changes in your stored data are similarly logged.
You can revoke your consent to the receipt of our newsletter at any time. You can unsubscribe at the link in the newsletter or by sending a written notice to WAGO Kontakttechnik GmbH & Co. KG, Digital Department: Newsletter, Hansastraße 27, 32423 Minden, Germany. In case of a written notice, the cancellation is implemented with us within three weeks of receipt.
The consents to the sending of e-mail addresses occur based on Art. 6 (1) (a), Art. 7 GDPR and § 7 (2) no. 3 or (3) of the German Fair Trade Practices Act (UWG). The use of the mailing service provider …, performance of statistical inquiries and analyses, and logging of the registration procedure take place based on our legitimate interests under Art. 6 (1) (f) GDPR. Our interest is directed towards the deployment of a user-friendly and secure newsletter system that is in keeping with our business interests, serves the direct advertising, among other things, and meets user expectations.
If we use your personal data for direct advertising, you may object to this at any time pursuant to Art. 21 GDPR by notifying us.
6. Application service
We offer you an application service in the form of a log-in area. You can register there and call up the application assistant, which will lead you through our application service. There you will have to give at least the following information about yourself: first name, last name, e-mail address and user name. Other than that, you can supply all data about yourself that you feel is useful for the application.
When you submit an application or when we initiate a potential employment relationship, if applicable, we use your personal data to check the suitability of the application as well as to make personal contact with you (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) a, b GDPR). Should the advertised position be outside the European Union, we will forward your personal data, as needed, to the corresponding country outside the EU (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 49 (1) b GDPR, if no adequacy decision exists for the country pursuant to Art. 45 (3) GDPR or appropriate safeguards are in place pursuant to Art. 46 GDPR).
In the event that your application cannot be considered at the moment, you have the option to manage your application data in the log-in area. We store and use your log-in data, as well as the data you have given, in order to provide you access, and management and application options (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) a, b GDPR). In addition, when you submit new applications, we use the data from your earlier application for comparison (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) a, b GDPR). We initiate the deletion process six months after your last log-in. This begins with a notice to you about the imminent deletion, for which we use your e-mail address (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) a, b GDPR). You can revoke your consent to the storage and processing of your application data at any time with future effect and, in addition, manage each individual application in the log-in area.
If you do not wish to consent to our online application service, you are welcome to send us an application by e-mail or on paper with the same prospects. We will review this application only once (§ 28 (1) first sentence no. 1 BDSG a. F.; Art. 6 (1) a, b GDPR).
If we enter into an employment relationship with you, we will migrate your data from the application to the personnel file and store it for the duration of the employment relationship plus any additional statutory retention periods (§ 32 BDSG a. F.; Art. 6 (1) a, b GDPR, § 26 BDSG (1) n. F.). Before execution of the employment contract, we will again inform you specifically of our use of data in the employment relationship.
VII. smartDESIGNER project planning
We offer you free online project-planning software for the configuration of our products. You can register there to store your own projects and view finished projects again at a later time. There you will have to give at least the following information about yourself: last name, first name, e-mail, company name, address (street address, postal code, city), country, password.
The recorded data is used for self-initiated price inquiries and orders arising from the projects from the configurator and displayed with the created project documentation (§ 28 (1) first sentence nos. 1, 2 BDSG a. F.; Art. 6 (1) b, f GDPR).
VII. Storage periods
If no express storage period is indicated upon collection (for instance, as part of a declaration of consent), personal data is deleted when it is no longer required for fulfilling the purpose of storage unless legal retention obligations (such as commercial and tax retention obligations) preclude deletion.
VIII. Your rights to information, correction, blocking, deletion, completion, restriction and data portability
You can, without charge and without giving reasons, obtain information about whether your personal data is processed. Pursuant to Art. 15 GDPR and §§ 34 BDSG n. F., you have the right to information about this personal data and to further information on the processing of your data stored with us.
As part of your legal rights under Art.16, Art. 17 GDPR and §35 BDSG, you can have your data which is stored with us blocked, corrected or deleted.
Your personal data is deleted if no legal retention requirements stand in the way and you request deletion in writing.
Furthermore, you have the right to have incomplete data completed and to demand the curtailment of processing in the statutorily regulated cases in Art. 18 GDPR if the personal data is incorrect.
You also have a right to data portability pursuant to Art. 20 GDPR if we have mentioned Art. 6 (1) a or b GDPR or Art. 9 (2) a GDPR in this declaration as a basis of the data processing. When exercising the right to data portability, you have the right to demand that the personal data be transmitted directly from the controller of the data file to another controller of the data file if this is technically feasible.
IX. Revocation rights
You can, at any time with future effect and without stating reasons, revoke the consents you have given us to collect and use data without thereby affecting the lawfulness of the processing that took place based on the consent up through the revocation. After revocation has occurred, WAGO may further process your personal data only if the processing is required because of another legal basis or statutory obligation. You can address your revocation to controllers or to the contact address indicated in the site notice. If technically possible, we will also make revocation options available to you in your account.
X. Data protection officer
If you have further questions about the protection of your personal data, this data privacy statement, declarations of consent and the processing of your personal data or in case of complaints about data privacy, you can contact our data protection officer at the following e-mail address: firstname.lastname@example.org
The WAGO data protection officer is Mr. Rainer Brandt.
Independent of the provisions of this data privacy statement, you have in Art. 13 (2) first sentence d GDPR a regulatory right to complain to the competent supervisory authority.
XI. Acknowledgment of the data privacy statement, changes
This data privacy statement is in force from the time of publication on the website of WAGO Kontakttechnik GmbH & Co. KG until revocation.
Confirmation and acknowledgment of the data privacy agreement is absolutely required to make use of our offering.
Please bear in mind that data protection regulations and handling on data privacy can change continually and the content of this data privacy statement must be conformed. If this should be the case, we will present changes in a transparent form for you. In addition, it is advisable to inform yourself about changes in the legal provisions and the practice of our company.
Tel.: +86 22 59677688
Fax: +86 22 59617668